Complaints & Consumer Rights

1. Talk to us first

If something is not right, please contact us directly. Most concerns can be resolved quickly by speaking with us.

• Email: info@x-auto.au
• Phone / WhatsApp: +61 451 890 905

2. What to include

Please tell us your name, contact details, the vehicle (and VIN or chassis number if known), what happened and the outcome you are looking for. Copies of any agreement or correspondence help us respond faster.

3. How we respond

We aim to acknowledge your complaint within 2 business days and to provide a response within 14 business days. If more time is needed, we will tell you why and keep you updated.

4. Your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Purchases from a licensed Queensland motor dealer are also covered by the Motor Dealers and Chattel Auctioneers Act 2014 (Qld), including any statutory warranty and cooling-off rights that apply to your purchase.

5. If you are not satisfied

If we cannot resolve your concern, you may contact the Queensland Office of Fair Trading (qld.gov.au/fairtrading) or seek resolution through the Queensland Civil and Administrative Tribunal (QCAT).

6. Privacy concerns

Concerns about how we handle personal information are handled under our Privacy Policy. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).