Privacy Policy

1. About this policy

This policy explains how we handle personal information collected through x-auto.au and in dealing with you as a customer or enquirer. We take care to handle personal information in line with Australian privacy law, including the Privacy Act 1988 (Cth), where it applies to us.

2. What we collect

• Contact details you give us: name, email address, phone number and WhatsApp or WeChat details.
• Enquiry details: the vehicles you are interested in, your brief, budget and messages.
• Information needed to complete a sale or import: identification, address, finance and delivery details, and vehicle documents.
• Website technical data, such as device and browser information.

3. How we use it

To respond to your enquiry; to source, import, sell and deliver vehicles; to arrange compliance and registration; to introduce you to a finance broker if you ask us to; to meet our legal and licence obligations; and to improve our service.

4. Who we may share it with

Only as needed for the purposes above: shipping and logistics providers, compliance and registration providers, finance brokers or lenders you ask us to involve, our professional advisers, our website and communications service providers, and government bodies where the law requires. We do not sell your personal information.

5. Overseas disclosure

Some service providers, and our sourcing partners in Japan, may be located outside Australia. We take reasonable steps to make sure they handle your information appropriately.

6. Storage and security

Enquiries sent through the website are stored securely. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only as long as we need it for the purposes above or as the law requires.

7. Cookies and analytics

We do not use analytics, advertising or tracking cookies on this website. Our hosting provider may record basic technical information, such as IP address and browser type, to deliver and secure the site. If we introduce analytics tools in future, we will update this policy.

8. Access and correction

You can ask to see or correct the personal information we hold about you by contacting us below.

9. Complaints

If you have a concern, contact us first. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

10. Contact

X AUTO TRADING PTY LTD · Queensland, Australia · info@x-auto.au · +61 451 890 905